Return & Exchange Policy

Last Updated: January 1st, 2025

Our Commitment

At Khaqa, we want you to love your purchase. If you’re not completely satisfied, we’re here to help make it right.

Return Policy

What Can Be Returned

We accept returns for items that:

• Have manufacturing defects or quality issues

• Arrived damaged or incorrect

• Are in original condition with tags attached

• Are returned within 7 days of delivery

What Cannot Be Returned

Unfortunately, we cannot accept returns for:

• Items without original tags or packaging

• Used or washed clothing

• Customized or altered items

• Sale or clearance items

• Items damaged due to customer mishandling

Exchange Policy

Exchange Options

You may exchange for:

• A different size of the same item

• Store credit for future purchases

• Another item of equal value

Exchange Conditions

• Exchanges must be requested within 7 days of delivery

• Item must be unworn, unwashed, and in original condition

• All original tags and packaging must be intact

• Exchange item must be of equal or greater value

How to Initiate Return or Exchange

Step 1: Contact Us

Email us within 7 days of delivery at:
support@khaqa.com
Include:

• Your order number

• Product name and size

• Reason for return/exchange

• Photos if there’s a defect or damage

Step 2: Wait for Approval

We’ll review your request and respond within 24-48 hours with:

• Return approval and instructions

• Exchange options if applicable

• Any additional information needed

Step 3: Ship the Item

Once approved:

• Pack the item securely in original packaging

• Include all tags and original contents

• Ship to our return address (provided in approval email)

• Keep your shipping receipt for tracking

Refund Process

Refund Methods

• Cash on Delivery orders: Bank transfer refund

• Store credit: Immediate issuance for future purchases

Refund Timeline

• Processing time: 3-5 business days after we receive returned item

• Bank transfer: 5-7 additional business days

• You will receive email confirmation at each step

Quality Issues

Manufacturing Defects

We stand behind our quality. If you receive an item with:

• Loose threads or stitching issues

• Fabric flaws or printing errors

• Missing components

Contact us immediately for a full refund or exchange.

Size Issues

While we provide detailed size charts, if the fit isn’t right:

• Exchange for a different size (subject to availability)

• Or choose store credit for another purchase

Important Notes

Return Shipping

• Customer is responsible for return shipping costs

• We recommend using trackable shipping methods

• Original shipping fees are non-refundable

Condition Requirements

• Items must be returned in resalable condition

• No stains, odors, or signs of wear

• All original packaging and tags must be included

Sale Items

• Sale and clearance items are final sale

• No returns or exchanges unless defective

Contact Us

For return or exchange requests:
Email: support@khaqa.com
Response Time: 24-48 hours

We’re committed to resolving any issues quickly and making sure you’re happy with your Khaqa experience.